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RINGS
NECKLACES
EARRINGS
CUFFS & BRACELETS
CUSTOM PIECES
COLLECTIONS
The Legacy Edit

Refund policy

Return & Store Policy

Final Sale & One-of-a-Kind Nature Due to the handmade and one-of-a-kind nature of our works, all sales are final. We do not offer refunds, exchanges, or store credit for "change of mind" or incorrect sizing.

  • Hygiene Note: For hygiene reasons, earrings are strictly non-returnable.

Sizing Responsibility Because our pieces are unique artifacts, we are unable to offer resizing services. We strongly urge you to verify your exact size before purchasing. If you are unsure, please contact us at hello@thebowjewelry.com for guidance before placing your order.

Damages & Defects

1. Damaged upon Arrival (Shipping Damage) If your item arrives damaged, please contact us within 5 days of delivery.

  • How to claim: Email hello@thebowjewelry.com with your order number and clear photos of the damaged item and packaging.

  • Resolution: If the item is deemed damaged due to shipping or a production error, we will arrange for a repair or refund at no cost to you.

2. Manufacturing Warranty (30 Days) We inspect every piece before it leaves our studio to ensure the highest quality. We offer a 30-day warranty on all items from the date of delivery.

  • What is covered: Manufacturing defects (such as faulty clasps or breakage at the weld).

  • What is not covered: Lost items, tarnishing, or damage caused by general wear and tear (such as bent rings, scratched metal, or broken chains due to pulling/accidents).

Repairs & International Protocol

If your piece needs repair after the 30-day period, we are happy to help! Please email us for a repair quote.

Important for International Repairs: To avoid high customs fees on your own item, you must contact us before mailing any item back. We will provide specific customs declaration instructions.

  • Warning: Packages sent without our authorization or with incorrect customs forms (e.g., declared as high-value merchandise instead of "Canadian Goods Returning") may be refused or assessed a customs fee, which will be the responsibility of the customer.

Shipping Liability

Lost or Stolen Packages The Bow Jewelry is not responsible for lost or stolen packages once the tracking information reports the package as "Delivered" to the address provided. Please ensure you have a secure delivery location.

Incorrect Shipping Addresses Please verify your shipping address carefully at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If a package is returned to us due to an incorrect address, the customer will be responsible for the re-shipping fee.