Refund policy
Return & Store Policy
Final Sale & One-of-a-Kind Nature Each piece at The Bow is handmade and one-of-a-kind. All sales are final. We do not offer refunds, exchanges, or store credit for change of mind or incorrect sizing.
Exchanges Exchanges are considered only in the following circumstances:
- The item arrives damaged due to shipping
- The item has a manufacturing defect (faulty clasp, breakage at the weld, etc.)
To request an exchange, contact us within 7 days of delivery with your order number and clear photos of the issue. If the damage or defect is confirmed, we will arrange a repair, remake, or exchange at no cost to you.
Hygiene Note For hygiene reasons, earrings are strictly non-returnable, regardless of circumstance.
Sizing Responsibility Because our pieces are unique artifacts, we do not offer resizing services. Please verify your exact size before purchasing. If you are unsure, contact us at hello@thebowjewelry.com before placing your order.
Damages & Defects
1. Damaged upon Arrival (Shipping Damage) If your item arrives damaged, contact us within 5 days of delivery.
How to claim: Email hello@thebowjewelry.com with your order number and clear photos of the damaged item and packaging.
Resolution: If the damage is attributed to shipping or a production error, we will arrange a repair or refund at no cost to you.
2. Manufacturing Warranty (30 Days) Every piece is inspected before leaving our studio. We offer a 30-day manufacturing warranty from the date of delivery.
What is covered: Manufacturing defects such as faulty clasps or breakage at the weld.
What is not covered: Lost items, tarnishing, or damage from general wear and tear (bent rings, scratched metal, broken chains from pulling or accidents).
Repairs & International Protocol
For repairs needed after the 30-day warranty period, please email us for a repair quote.
Important for International Repairs: You must contact us before mailing any item back to avoid customs complications. We will provide specific customs declaration instructions.
Warning: Packages sent without prior authorization or with incorrect customs declarations (e.g., declared as high-value merchandise rather than "Canadian Goods Returning") may be refused or subject to customs fees, which will be the customer's responsibility.