Shipping policy
Shipping & Delivery
Order Processing Time All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your confirmation email.
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Please Note: This timeframe excludes custom or made-to-order pieces. Estimated lead times for these items are specified on their individual product pages.
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You will receive a notification with tracking details as soon as your order has shipped.
Domestic Shipping (Canada & USA)
Free shipping on all orders over $120 CAD. Orders under $120 CAD are calculated at checkout based on your location.
|
Shipping Region |
Estimated delivery time |
Price |
|
East Coast |
3 to 6 business days |
Free (Orders $120+) |
|
Midwest/South |
4 to 6 business days |
Free (Orders $120+) |
|
West Coast |
4 to 6 business days |
Free (Orders $120+) |
Note: We utilize trusted carrier partners (such as Chit Chats, USPS, and Canada Post) to ensure your package arrives safely.
International Shipping
We offer Free International Shipping for orders over $500 CAD. For all other orders, we offer flat-rate shipping:
|
Shipping Region |
Estimated delivery time |
Price |
|
Mexico |
4 to 8 business days |
$20 |
|
UK, EU and Asia |
8 to 12 business days |
$30 |
|
Australia and Brazil |
8 to 12 business days |
$40 |
International Duties, Taxes
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USA & Mexico (CUSMA): Our jewelry is handcrafted in Canada and enters the USA and Mexico Duty-Free. This is our commitment to our North American collectors. (Please note: in some cases local state taxes or courier processing fees may apply).
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International: For all other countries, orders are shipped DDU (Delivery Duty Unpaid). Any local import taxes or customs fees are the responsibility of the recipient. We cannot estimate these costs, so we recommend checking with your local customs office before ordering.
- High-Value Shipments For orders over $2,500 USD, US Customs may require a formal entry. In these rare cases, the courier may contact you for further details to facilitate clearance. The Bow Jewelry is not responsible for delays caused by customs processing.
Shipping Delays & Tracking
How do I check my status? When your order ships, you will receive an email with a tracking number. Please allow 48 hours for the carrier to scan the package and for tracking info to update.
Delays: While we always aim to meet delivery estimates, we are not responsible for delays caused by carrier operations, severe weather, strike action, or customs clearance. If you haven’t received your order within 15 days of your shipping confirmation, please contact us at hello@thebowjewelry.com so we can investigate.
P.O. Boxes: At this time, we are unable to ship to P.O. boxes. Please provide a physical address at checkout.
Refunds, Returns, & Exchanges
Due to the handmade and custom nature of our collection, we do not offer refunds. However, we want you to own a piece that makes you feel empowered!
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Exchanges: If you wish to exchange your order, please notify us via email within 7 days of receiving your item.
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Damages: In the rare event that your item arrives damaged, please contact us immediately at hello@thebowjewelry.com. We will arrange for an immediate exchange or a full refund if the item cannot be remade.