Here's the full revised Shipping Policy with the exchange language aligned to your Refund Policy:
Shipping & Delivery
Order Processing Time All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your confirmation email.
Please Note: This timeframe excludes custom or made-to-order pieces. Estimated lead times for these items are specified on their individual product pages.
You will receive a notification with tracking details as soon as your order has shipped.
Domestic Shipping (Canada & USA)
Free shipping on all orders.
| Shipping Region |
Estimated Delivery Time |
Price |
| East Coast |
3 to 6 business days |
Free |
| Midwest/South |
4 to 6 business days |
Free |
| West Coast |
4 to 6 business days |
Free |
Note: We utilize trusted carrier partners (such as Chit Chats, USPS, and Canada Post) to ensure your package arrives safely.
International Shipping
We offer free international shipping on orders over $500 CAD. For all other orders, flat-rate shipping applies:
| Shipping Region |
Estimated Delivery Time |
Price |
| Mexico |
4 to 8 business days |
$20 CAD |
| UK, EU and Asia |
8 to 12 business days |
$30 CAD |
| Australia and Brazil |
8 to 12 business days |
$40 CAD |
International Duties & Taxes
USA & Mexico (CUSMA): Our jewelry is handcrafted in Canada and enters the USA and Mexico duty-free. Please note: in some cases, local state taxes or courier processing fees may apply.
All other countries: Orders are shipped DDU (Delivery Duty Unpaid). Any local import taxes or customs fees are the responsibility of the recipient. We recommend checking with your local customs office before ordering.
High-Value Shipments: For orders over $2,500 USD, US Customs may require a formal entry. In these cases, the courier may contact you for further details to facilitate clearance. The Bow Jewelry is not responsible for delays caused by customs processing.
Shipping Delays & Tracking
Tracking: When your order ships, you will receive an email with a tracking number. Please allow 48 hours for the carrier to scan the package and for tracking information to update.
Delays: While we always aim to meet delivery estimates, we are not responsible for delays caused by carrier operations, severe weather, strike action, or customs clearance. If you haven't received your order within 15 days of your shipping confirmation, please contact us at hello@thebowjewelry.com.
P.O. Boxes: We are unable to ship to P.O. boxes. Please provide a physical address at checkout.
Refunds, Returns & Exchanges
Due to the handmade and one-of-a-kind nature of our collection, all sales are final. We do not offer refunds, exchanges, or store credit for change of mind or incorrect sizing.
Exchanges for Damage or Defects Only: Exchanges are considered solely in cases of shipping damage or manufacturing defects. To request an exchange, contact us within 7 days of delivery at hello@thebowjewelry.com with your order number and clear photos of the issue. For full details, please refer to our [Return & Store Policy].
Damages: If your item arrives damaged, contact us immediately at hello@thebowjewelry.com. If the damage is confirmed, we will arrange a repair, remake, or exchange at no cost to you.
The key change in the last section: the open-ended "if you wish to exchange" line is replaced with the defect/damage-only framing, consistent with your Refund Policy. Paste this in, save, and both policies will be fully aligned. ✓
