U.S. Orders, Import Tariffs & Duties
The Bow ships from Montréal, Canada, and continues to ship to collectors throughout the United States.
Under current U.S. import regulations, certain Canadian-made jewelry classifications are subject to an additional 50% U.S. import tariff. The tariff that applies to an order depends on the customs classification, and declared value of the piece.
Any applicable U.S. tariff is not included in the price shown at checkout.
After your order is placed, The Bow will determine whether an additional U.S. tariff applies to your piece. If a tariff is required, we will contact you with the exact amount due before your order is shipped.
The applicable tariff payment must be received before the order can be dispatched. U.S. orders are shipped Delivered Duty Paid (DDP), which means the required tariff is settled before the shipment crosses the U.S. border rather than being collected from you upon delivery.
If You Choose Not to Pay the Applicable U.S. Tariff
If an additional U.S. tariff applies to your order and you choose not to proceed with the required tariff payment, your order may be cancelled and refunded before shipment.
Because payment processing, transaction, currency conversion, administrative, customs preparation, and other costs have already been incurred when the original order was placed, these costs are non-refundable.
In this situation, the amount withheld from your refund will be 10% of the original order total. The remaining balance will be refunded to your original method of payment.
Once you have paid the applicable tariff and the order has been dispatched or entered the customs process, tariff payments, customs charges, and other import-related fees are non-refundable.
Changing U.S. Trade Regulations
U.S. tariffs and customs regulations are determined by U.S. authorities and may change without notice. The Bow does not impose or retain these tariffs. We will provide the applicable tariff amount based on the information available to us before your order is shipped.
By placing an order for delivery to the United States, you acknowledge that additional U.S. import tariffs may apply and that, when required, payment of those tariffs must be completed before shipment. Any additional duties, taxes, or customs charges subsequently assessed by U.S. authorities during customs clearance remain the responsibility of the purchaser.
Shipping & Delivery
Order Processing Time All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your confirmation email.
Please Note: This timeframe excludes custom or made-to-order pieces. Estimated lead times for these items are specified on their individual product pages.
You will receive a notification with tracking details as soon as your order has shipped.
Domestic Shipping (Canada & USA)
Free shipping on all orders.
| Shipping Region |
Estimated Delivery Time |
Price |
| East Coast |
3 to 6 business days |
Free |
| Midwest/South |
4 to 6 business days |
Free |
| West Coast |
4 to 6 business days |
Free |
Note: We utilize trusted carrier partners (such as Chit Chats, USPS, and Canada Post) to ensure your package arrives safely.
International Shipping
For all orders, flat-rate shipping applies:
| Shipping Region |
Estimated Delivery Time |
Price |
| Mexico |
4 to 8 business days |
$20 CAD |
| UK, EU and Asia |
8 to 12 business days |
$30 CAD |
| Australia and Brazil |
8 to 12 business days |
$40 CAD |
International Duties & Taxes
USA & Mexico (CUSMA): Designed and hand-sculpted in Canada our jewelry enters the USA and Mexico duty-free. Please note: in some cases, local state taxes or courier processing fees may apply.
All other countries: Orders are shipped DDU (Delivery Duty Unpaid). Any local import taxes or customs fees are the responsibility of the recipient. We recommend checking with your local customs office before ordering.
High-Value Shipments: For orders over $2,500 USD, US Customs may require a formal entry. In these cases, the courier may contact you for further details to facilitate clearance. The Bow Jewelry is not responsible for delays caused by customs processing.
Shipping Delays & Tracking
Tracking: When your order ships, you will receive an email with a tracking number. Please allow 48 hours for the carrier to scan the package and for tracking information to update.
Delays: While we always aim to meet delivery estimates, we are not responsible for delays caused by carrier operations, severe weather, strike action, or customs clearance. If you haven't received your order within 15 days of your shipping confirmation, please contact us at hello@thebowjewelry.com.
P.O. Boxes: We are unable to ship to P.O. boxes. Please provide a physical address at checkout.
Refunds, Returns & Exchanges
Due to the handmade and one-of-a-kind nature of our collection, all sales are final. We do not offer refunds, exchanges, or store credit for change of mind or incorrect sizing.
Exchanges for Damage or Defects Only: Exchanges are considered solely in cases of shipping damage or manufacturing defects. To request an exchange, contact us within 7 days of delivery at hello@thebowjewelry.com with your order number and clear photos of the issue. For full details, please refer to our [Return & Store Policy].
Damages: If your item arrives damaged, contact us immediately at hello@thebowjewelry.com. If the damage is confirmed, we will arrange a repair, remake, or exchange at no cost to you.
